Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at buytrains@woodentrain.com. Please note that returns will need to be sent to the following address: 1000 Camera Ave, Suite G, Saint Louis, MO 63126

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at buytrains@woodentrain.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at buytrains@woodentrain.com.

If for any reason you are dissatisfied with your order please get in touch with us as soon as possible by emailing us at: buytrains@woodentrain.com or support@woodentrain.com

We do honor eligible returns based on certain criteria and circumstances subject to our policies. 

We want you to love your purchase! If you're not fully satisfied with your toy train order, we're here to help. 

Please read our Return policy information below for some helpful guidelines. 

Returns
- You may return unused and unopened toy train products within 30 days of delivery for a refund or exchange.
- To be eligible, please email our support team at support@woodentrain.com with your order number and reason for return.
- One of our Customer Service experienced team members can assist in the next steps. 
- For damaged items, faulty materials, or assembly parts issue, please email pictures of the item and/or video to support@woodentrain.com.
- For approved returns, item(s) must be returned in their original packaging and in the same condition you received them. If the original packaging and box is not available, a shipping box is required. Please securely cushion and wrap item(s) with paper or packing materials to avoid transit damage. 
-Please include at least one of the following: order#, order packing slip, copy of email correspondence, a note inside with your order # and RETURN, or ordering customer first and last name. 

Exchanges
- We only replace item(s) if they are defective or damaged upon arrival. If you need an exchange for the same item(s), please contact us within 7 days of delivery.

Non-Returnable Items
- Items that have been opened and damaged, or played with cannot be returned for a refund unless there is a defect in the item. 

Not Covered (Normal Wear & Tear) 
- This warranty does not cover damage resulting from regular use, including:
  • Scratches, scuffs, or dents from play
  • Fading or chipping paint or graphics from play
  • Minor loosening of parts from handling
  • Damage caused by misuse, accidents, or unauthorized modifications
Product Care
- To keep your toy train in the best condition: 
  • Use only on recommended surfaces. 
  • Avoid exposure to water, extreme temperatures, or prolonged sunlight.
Return Shipping
- Customers are responsible for return shipping costs unless the item(s) is defective, damaged, or the wrong product was sent. 
- We recommend using a trackable shipping method for your return such as USPS, UPS, Fedex, DHL. 

Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 
- Approved refunds will be issued to your original payment method within 5-7 business days. 
- Shipping charges are non-refundable. 
-Return Shipping Address: 
1000 Camera Ave, Suite G
Saint Louis, MO 63126

Limited Warranty Coverage

Our products are covered against manufacturing defects for 30 days from the date of delivery. 
Covered issues may include:
  • Broken or missing parts upon arrival.
  • Components not functioning as intended (such as trucks or wheels not turning or spinning).
  • Peeling or chipping of graphics or paint not caused by play, normal wear and tear, or physical elements such as water damage, sunlight or heat exposure.