Uncompromising Quality

Every train is meticulously handcrafted with premium materials using time-honored techniques. Quality isn’t just a promise—it’s our tradition.

Handcrafted since 1996.
Made in the USA.
Handcrafted since 1996.
Made in the USA.
Handcrafted since 1996.
Made in the USA.

Fits All Major Wooden Railways

Whittle Shortline Railroad wooden toy trains are designed to seamlessly integrate with all major wooden railway systems, including Thomas, Brio, and Chuggington. This compatibility allows you to expand your existing train sets with our high-quality, handcrafted trains, offering endless possibilities for creative play and building your perfect railway world.

Frequently Asked Questions

Find answers to common questions about our premium wooden train sets

Our trains are handcrafted and made to order. Most orders ship within 7-14 business days (Mon–Thu). If an item is already completed, it may ship sooner.

Once shipped, delivery typically takes 3-7 business days depending on the carrier.

- Expedited shipping applies to transit time only, not production time
- Holiday periods may extend processing times
- We are unable to accommodate rush orders

You’ll receive an email from us when your order has been prepared for shipment. This email will include your tracking number.

Please note that orders are sometimes prepared for shipment 1-2 days before the carrier scans the package. Tracking may not update immediately, so allow a couple of days for updates if you don’t see movement right away.

The Shop app may display estimated shipping and delivery dates, but these are not set by us and are sometimes inaccurate. We do not have control over what the Shop app shows and do not recommend relying on it.

For the most accurate information, use your tracking number directly on the carrier’s website (USPS, UPS, FedEx, etc.). This is the most reliable way to view tracking updates and estimated delivery dates.

Once a package leaves our facility, we no longer have any additional information beyond what is provided in the tracking number.

If the tracking number from your shipment email shows the package as delivered, we recommend the following:
- Check with neighbors or others in your household
- Look around your delivery location (porch, mailbox, side doors, etc.)
- Contact your local carrier or post office

Occasionally, packages may be marked as delivered and arrive a day or two later.

At this point, the only information we can confirm is the address the order was shipped to.

If your order has not shipped yet, we can usually update the address in time. If you need to make a change, email the corrected address to support@woodentrain.com as soon as possible.

Once an order has shipped, we are unable to change the address. If the package is successfully returned to us, we can resend it to the corrected address. If it is not returned to us, we are unable to resend or recover the package.

Please double-check your shipping address before placing your order, and confirm it again in your order confirmation email. Be sure to include any apartment, unit, or suite numbers, as missing details can cause delivery failure.